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Applies to: Azure Information Protection
Troubleshooting bad PDF files. Many of the above issues can be fixed with Adobe Acrobat Professional. For some problems having a plugin like Enfocus PitStop may make it easier to troubleshoot the file. There are a number of prepress workflow systems that also offer built-in tools to correct PDF issues. Adobe Acrobat Reader DC software is the free global standard for reliably viewing, printing, and commenting on PDF documents. And now, it's connected to the Adobe Document Cloud − making it easier than ever to work across computers and mobile devices. It's the only PDF viewer that can open and interact with all types of PDF content, including.
Relevant for: AIP unified labeling client and classic client
Note
To provide a unified and streamlined customer experience, Azure Information Protection classic client and Label Management in the Azure Portal are being deprecated as of March 31, 2021. This time-frame allows all current Azure Information Protection customers to transition to our unified labeling solution using the Microsoft Information Protection Unified Labeling platform. Learn more in the official deprecation notice.
This article describes the protected PDF readers that are supported for Azure Information Protection (AIP). Protected PDF readers enable users to open those encrypted PDFs and view the sensitive information contained.
Encrypting your PDFs with AIP ensures that unauthorized people cannot read the file's content. Protected PDF readers that support AIP verify that you've been granted permissions to open the document, and also decrypt the content for you.
For example, the following image shows an encrypted document open in Adobe Acrobat Reader. The bar at the top indicates that the document is protected by a Microsoft Information Protection solution.
For instructions, see the following sections:
Tip
If your document doesn't open after installing a recommended reader, the document may be protected in an older format.
In this case, try one of the readers listed as supported for previous formats. For more information, see Support for previous formats.
ISO standards for PDF encryption
The PDF readers referenced on this page can all open protected documents that adhere to the ISO standard for PDF encryption.
This standard is used by default by the AIP client.
Note
Classic client only: If you have the AIP classic client, this may have been disabled by an administrator.
Viewing protected PDFs in Adobe Acrobat Reader
Adobe Acrobat Reader integrates with Microsoft Information Protection solutions, such as Azure Information Protection to provide users with a simplified and consistent experience for classified and/or protected PDFs.
The Adobe Acrobat Reader with Microsoft Information Protection integration is supported for Windows and macOS.
For more information, see the following blog posts:
Viewing protected PDFs in Microsoft Edge on Windows or Mac
Microsoft Edge offers built-in support for viewing PDF files that are classified and protected. Use of Microsoft Edge ensures that users can open protected PDF files seamlessly without the need to install or configure any extra settings or software.
Supported versions include:
Windows: Windows 10 and previous versions through Windows 8.
For more information about earlier versions, see Support for previous formats.
Mac: macOS versions 10.12 and above
Instructions:
Check which Microsoft Edge version is installed on your system.
If the Microsoft Edge version is 83.0.478.37 or above, you can open protected files directly in the Edge browser.
To open PDF files in SharePoint, click Open > Open in browser.
Installing a protected PDF reader for Windows or Mac
To open a protected PDF document on your desktop computer, we recommend that you install the relevant Microsoft Information Protection (MIP) plug-in for Acrobat and Acrobat Reader for your operating system.
Instructions:
If you haven't already, install the Adobe Reader from the Adobe site.
Make sure that you read and agree to the Adobe General Terms of Use.
Install the MIP plug-in for Acrobat and Acrobat Reader for your operating system.
Supported versions include:
Windows: Windows 10 and previous versions through Windows 8.
For more information about earlier versions, see Support for previous formats.
Mac: macOS versions 10.12 - 10.14
If prompted for admin approval, ask your admin to authorize the plug-in.
For example:
Note
For more information, see the Microsoft Information Protection and Adobe release announcement.
Alternative protected PDF readers for Windows
Alternatively, use one of the following PDF readers for Windows that adhere to the ISO standard for PDF encryption:
Installing a protected PDF reader for mobile (iOS/Android)
To open a protected PDF on your iOS or Android device, download and install the app for your operating system:
| OS | Link |
|---|---|
| iTunes | |
| Google Play |
For more information, see Mobile viewer apps for Azure Information Protection (iOS and Android).
Support for previous formats
The following PDF readers support both protected PDFs with a .ppdf extension, and older formats with a .pdf extension.
If you're unable to open your protected PDF using the recommended reader, the document may be protected in a previous format. For example, Microsoft SharePoint currently uses an older format for PDF documents in IRM-protected libraries.
Windows 10 / previous versions through Windows 7 Service Pack 1
- Gaaiho Doc
- GigaTrust Desktop PDF Client for Adobe
- Foxit Reader
- Nitro PDF Reader
- Nuance Power PDF
- Edge Chromium
Android:
- Foxit MobilePDF with RMS
- GigaTrust App for Android
iOS:
- Foxit MobilePDF with RMS
- TITUS Docs
macOS Catalina: Edge Chromium
Next steps
If you need more help after installing, use the instructions and documentation for each reader. For example, see the following articles:
2020-12-21 15:15:07 • Filed to: Comparison of PDF Software • Proven solutions
Adobe Acrobat XI will soon be coming to an end of a life cycle meaning that Adobe will no longer be supporting the product. This is according to the Adobe Lifecycle policy, which stipulates that a product will be supported for a period of 5 years since the date it was released into the market. The end of the five-year period is now drawing closer and the curtains will be closed from October 15, 2017. So, what does this really mean for any avid Adobe Acrobat XI user? In other words, what shall we do?
3 Best Solutions to the End of Adobe® Acrobat® XI
Option 1: Find an Alternative
Due to this major announcement, you may look for alternative PDF software that offers the same features as Adobe Acrobat XI. PDFelement has been built with a great user interface that makes it easier to view PDF files, edit PDF files, create PDF files or even convert them.
In the world of software, it is all about the features or rather, a tool is always as good as it's weakest features! Again, the PDFelement stands a cut above the rest thanks to amazing capability it affords users working with PDF files. Well, let's dig deeper:
- It offers a variety of editing options including annotations, rotating, deleting, text addition, inserting, etc.
- With the OCR which supports more than 20 languages, you convert scanned files to editable selectable and searchable PDFs even those that are in foreign languages.
- It supports batch process to allow operations for many files at the same time.
- You can use digitally created signatures to sign your PDF for professional use.
- It offers more than 8000 PDF form templates to help you create your PDF form.
- It offers multiple security methods, including password, permissions, redaction, PDF/A etc.
Option 2: Keep Using Adobe Acrobat XI
You may continue using your Adobe Acrobat XI in the future. But since Adobe will no longer provide any support since then, here are some problems you might come across:
- No security updates, making file unsecure, data unsecure and computer unsecure.
- Loss of productivity and competitiveness due to the outdated features.
- Not compatible with the latest OS and hardware of your computer.
- No more bug fixing and customer support for your program downtime.
Option 3: Transition to Adobe Acrobat DC
Although Adobe Acrobat DC has good PDF features, it has a poor customer support due to its large customer base. Furthermore, Adobe Acrobat DC is very expensive compared to other PDF software that offers the same service. Take for instance Adobe Acrobat monthly billing is $14.99 and the annual billing is $179.88. The subscription mode is also an annoying part, which means if you ever late for your monthly bill for one second, you'll be banned from using any features of Adobe Acrobat DC.
Adobe® Acrobat® vs PDFelement
PDFelement |
|---|
Negative Effects of Adobe Acrobat XI End of Support
The termination of the Adobe Acrobat XI support will result in many security threats towards the PDF files. To start with, when the support ends, it means that the technical support will not be available. Lack of the technical support implies that the Adobe Acrobat XI users will not receive security updates concerning the products. Lack of security updates will lead to many security threats.
1. Lack of security Updates
Lack of security updates implies that the documents will be vulnerable to security breaches, viruses, and hackers. In that case, sensitive documents will not be secure, and they may land in the hand of dangerous people which could be a threat to the business or the company. Documents can also be affected by virus leading to the destruction of relevant personal information or valuable information to the firm.
Users may panic, and in the process of looking for software alternatives, they may end up using the unsupported software. Unsupported could be risky and may end up destroying valuable documents.
2. Higher Cost (Especially for Business Customer)
Switching from Adobe Acrobat XI to another software due to the end of support could be expensive. Users will have to use the unbudgeted money to purchase another software which would replace the Acrobat XI. More time will also be needed by users to research on the best software which would be used as an alternative. Such time could be used in other productive activities in the business.
Users may panic, and in the process of looking for software alternatives, they may end up using the unsupported software. Unsupported could be risky and may end up destroying valuable documents.
3. No Technical Support and Customer Support
The technical support and customer support will also not be available for the users. In that case, if the Acrobat XI users experience any technical issues, they will not be helped. A technical failure may occur when the users are handling necessary files, and if it happens, it will cause a major setback to the company.
4. Security Problems of PDF File
1). PDF will be Vulnerable to Security Breaches
First, the PDF files will be vulnerable to security breaches. The security of the program can be breached without the notice of the users. When the security is breached, the documents can be accessed by anyone, and sensitive documents might be stolen or destroyed. The users will not be able to protect even the confidential documents of a company or business, and competitors or other unintended parties can use them.
2). PDF will be Vulnerable to Hackers
The PDFs will also be vulnerable to hackers. The program can be hacked, and the users may fail to notice earlier enough. The hackers may access sensitive personal information, or they can use valuable company information for their benefits.
3). PDF will be Vulnerable to Virus Attacks
Lack of minor of minor product upgrades and the security updates could also pose a threat to virus attacks. A virus attack may lead to the destruction of valuable PDF documents making the user or the company have a major setback, particularly when there is no backup.
4). PDF File and Data Loss
Technical problems may occur when the users are handling important PDF documents. The lack of technical support may inhibit the access of the document that was being handled thus losing valuable data to the Adobe Acrobat Users. The use of unsupported software as an alternative may also lead to the destruction of PDF files.
If you are an Adobe Acrobat XI user, you should not be worried about the end of support since you have a chance to get hold of the PDFelement, which is the best Acrobat XI alternative. It is the best alternative because it joins all the elements of PDF editing on one platform. With this Adode Acrobat XI alternative, you can convert PDF to other documents, and you can create PDFs from almost any file format.
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